Privacy Policy

Introduction

calmsoyscent ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. This policy complies with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and other state privacy regulations.

Information We Collect

We collect information that you provide directly to us, including:

Personal identification information (name, email address, phone number, mailing address)
Payment information (processed securely through third-party payment processors)
Communication data (messages sent through contact forms, customer service inquiries)
Account information (if you create an account with us)

We also automatically collect certain information when you visit our website, including:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, click patterns)
Cookies and similar tracking technologies (see our Cookies Policy for details)

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders
To communicate with you about your orders, products, and services
To provide customer support and respond to inquiries
To improve our website, products, and services
To send marketing communications (with your consent, where required)
To detect and prevent fraud or other illegal activities
To comply with legal obligations

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With service providers who assist us in operating our business (payment processors, shipping companies, etc.)
When required by law or to protect our legal rights
In connection with a business transfer (merger, acquisition, etc.)
With your explicit consent

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights (CCPA and Other State Laws)

If you are a California resident or resident of other states with privacy laws, you have the following rights:

Right to Know: You have the right to request information about the personal information we collect, use, and disclose.
Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out: You have the right to opt-out of the sale of personal information (we do not sell personal information).
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
Right to Correct: You have the right to request correction of inaccurate personal information.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our website after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: inquiry@calmsoyscent.world
Phone: +1 (718) 517-8100
Address: 2329 Nostrand Ave, Brooklyn, NY 11210, United States

We will respond to your request within the timeframes required by applicable law, typically within 45 days.